Service Coordinator

For four generations, Wipe Clean Window Cleaning has built a reputation as being the top choice for window cleaning in Calgary. We are growing and we seek the best to join us! We are experts at window cleaning, and we stay busy year-round expanding our other business operations too!

Mission – We are on a mission to create lasting relationships, between our customers and the leaders that we continue to develop on our team. We provide 5-star service, cleanly communicating expectations. We consistently seek improvements and new ideas, being considerate of the property owner’s needs.

Vision – To provide excellent home services by developed leaders nationwide!

To find out more about us and the services we offer, visit us at: https://wipeclean.ca

Are you a self-starter driven to achieve results? Read on and see if this sounds like you

Our Team

We are a talented team with grand dreams and goals. Individually we are self-motivated and together we deliver exceptional results. We are big on customer service and teamwork, which is why our customers love us. We develop leaders and support every person no matter the role they play. When we see potential, we encourage it! Our people grow quickly with all the support they need. We are not satisfied with the usual, so we continue to make our mark in the industry.

Are you a self-starter driven to achieve results? Read on and see if this sounds like you

About You

You are an excellent communicator and problem solver because you ask the right questions and recommend just the right solutions to our customers. You listen and you are proactive, which is why customers and team members enjoy interacting with you. You know your product and know what new and returning customers need so closing a sale is quite easy. You are an expert in client relations, administration, and sales.

Your trademarks? Adaptable and passionate about delivering with excellence.

What You’ve Got

● Excellent communication (written and verbal) skills

● High sense of accountability with a solid work ethic

● Great organizational skills and an ability to prioritize and manage your time

● A friendly fun-loving personality great team spirit

About The Role

This position reports to the Sales Manager and manages the company CRM. A day in the role includes contacting existing customers by phone, text and email to schedule their next appointment. This position assists in handling new/potential customers with clear and courteous communication. Our sales and operations teams work closely together scheduling and optimizing technician routes, and ensuring each customer receives five-star service. The Sales Assistant is charismatic, consistent, gracious, dependable & flexible and always able to guide multiple customers throughout each service, resulting in 5-star reviews, invoices paid, and the customers’ next appointment.

What Your Responsibilities Will Be

● Execute day to day sales, marketing, customer service, and campaign management.

● Manage CRM including Maintaining and organizing database, pricing and details

● Providing interactive, friendly and professional service for our clients

● Guide clients through service selection, collect data and upsell services, ensuring customers are satisfied and scheduled for future servicing

● Distribute to and receive paperwork from the operations team, communicating with the Operations Manager when issues come up

● Research, study and share insights on the latest industry trends with the team

● Support the Sales Manager through all aspects of the sales process from contract to closing

● Manage incoming and outgoing calls and address customer complaints

● Attend and contribute to weekly sales meetings

● Organize work and information to ensure accuracy and completeness

● Projects a professional and consistent image by adhering to organization’s brand, corporate identity, and standards

● Prepares and vets client / prospect call lists and tracks progress as required

● Managing basic follow-up communications including online form-fills, phone inquiries and follow up with clients

● Help clients navigate services, provide quotes, and close sales

● Monitor phone whenever technicians are out in the field and respond to customer inquiries

● May include evenings and weekends

● Track completed/paid jobs for the day

Your Skills And Qualifications

Must Have

● Legally able to work in Canada

● Technologically savvy

● Excellent telephone etiquette

● 1-2 years’ experience providing retail customer service and sales or promotional marketing support

● Strong problem-solving and time management skills

● Highly proficient in MS Office (Word, Excel, etc.) and Google Docs at least intermediate level

● Excellent time management skills and proven ability to prioritize responsibilities

● Team Player, flexible and always looking seeking excellence

● Exceptional attention to detail and ability to manage multiple projects at the same time

● Conflict management and customer service skills

Nice To Have

● Post secondary education in business or related field

● Business Development and sales experience

● Professional social media management experience

● Familiarity with different areas of the city

Working With Us Is Rewarding….

● Potential to earn higher than average bonus’

● We promote from within, so you get to learn and grow

● In-Office position

● A supportive team and great work environment

If this sounds like you, send us your resume and tell us why you think you’d be a good fit.

Wipe Clean is an equal opportunity employer and we appreciate each person’s uniqueness (skills, and individuality). Note that only successful applicants will be contacted.

Job Type: Full-time

Pay: $15.00-$35.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application question(s):

• What is your WPM (Word Per Minute) when you type?
• Are you currently located in Calgary, AB?
• Are you available to work fulltime?
• What would you bring to our team that would elevate the other team members? Do you have a history of making your team members better, if so, can you share a story of when this happened?
• What are 3 way you would add value to a service request?

Experience:

• Microsoft Office: 4 years (preferred)
• CRM software: 2 years (preferred)
• Sales Lead Generators & Telemarketers: 2 years (required)
• Customer relationship management: 2 years (required)

Work Location: In person